Effective date: 26 July 2026
Last updated: 26 July 2026
1. Who We Are
HealTripChina is operated by Shenzhen Zhongyijia Consulting Services Co., Ltd., with a registered address at Room 904, Unit A1, Jiaxin Garden, Longcheng Middle Road, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China (“HealTripChina,” “we,” “us,” or “our”).
HealTripChina is an information and connection platform that helps international users explore medical travel programs, healthcare providers, hospitals, clinics, travel support services, and related options in China. We are not a hospital, clinic, medical practice, insurer, or emergency service, and we do not provide medical diagnosis or treatment.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit healtripchina.com, contact us, submit an inquiry, create an account, list a business, or otherwise use our services.
2. Information We Collect
2.1 Information You Provide
Depending on how you use the website, you may provide:
- your name, country or region, email address, telephone number, and WhatsApp number;
- your preferred destination, expected travel dates, budget, and language preferences;
- the treatment, health screening, dental service, wellness service, or other program you are interested in;
- messages, questions, feedback, reviews, and correspondence with us;
- account and login information;
- business, professional, licensing, and contact information submitted by providers or business representatives; and
- any other information you choose to provide.
2.2 Health and Other Sensitive Information
An inquiry about treatment may reveal information about your physical or mental health. Health information is sensitive personal information in many jurisdictions.
Please provide only the minimum information needed for us to understand your inquiry. Do not submit full medical records, identification documents, financial account details, or highly sensitive information through a general website form unless we have specifically provided an appropriate and secure method.
Where required by applicable law, we process health information on the basis of your explicit or separate consent. You may withdraw consent by contacting us, although withdrawal will not affect processing already carried out lawfully.
2.3 Information Collected Automatically
When you use the website, our servers and security tools may automatically collect:
- IP address and approximate country derived from the IP address;
- browser type, device type, operating system, language, and time zone;
- referring page, pages viewed, dates and times of access, and technical request data;
- security, error, and diagnostic logs; and
- contact-button events, such as whether a WhatsApp or Messenger link was clicked, the referring page, the approximate country, and the date and time.
Approximate country information is used for aggregated contact statistics and service improvement. We do not use IP-based country information to determine your precise address.
2.4 Cookies and Similar Technologies
The website may use cookies, local storage, session storage, and similar technologies that are necessary for:
- maintaining sessions and language preferences;
- security and fraud prevention;
- form submission and CSRF protection;
- remembering choices; and
- measuring basic website and service performance.
Where non-essential analytics or advertising technologies are introduced, we will provide any notice or consent mechanism required by applicable law.
3. How We Use Information
We may use personal information to:
- respond to inquiries and provide requested program information;
- help you identify and connect with relevant independent providers;
- facilitate communications, appointment requests, quotations, or travel-support inquiries;
- operate accounts and provider listings;
- verify provider or business information;
- administer, secure, troubleshoot, and improve the website;
- prevent spam, fraud, misuse, and security incidents;
- maintain business records and comply with legal obligations;
- establish, exercise, or defend legal claims; and
- send service communications or marketing communications where permitted by law.
We do not use health information for unrelated advertising or sell it to data brokers.
4. Legal Bases
Where the GDPR, UK GDPR, or similar laws apply, our legal bases may include:
- Consent: when you voluntarily submit health information, request certain communications, or accept optional technologies;
- Steps before a contract or performance of a contract: when we respond to a request or provide platform services you asked for;
- Legitimate interests: operating and improving the platform, responding to ordinary inquiries, protecting the website, preventing fraud, and maintaining business records, where those interests are not overridden by your rights;
- Legal obligation: complying with applicable laws, regulatory requests, tax, accounting, or recordkeeping requirements; and
- Legal claims and vital interests: where necessary to protect rights or safety, or to establish, exercise, or defend legal claims.
We will seek explicit or separate consent for sensitive health information where required.
5. How We Share Information
We may disclose personal information to:
- Providers you ask us to contact: such as hospitals, clinics, doctors, medical travel providers, translators, accommodation providers, or travel-support providers;
- Service providers: such as hosting, email, IT support, cybersecurity, form protection, and communications providers acting on our behalf;
- Professional advisers: including lawyers, accountants, auditors, and insurers;
- Authorities: where disclosure is required by law or reasonably necessary to protect rights, safety, or security; and
- Corporate transaction parties: in connection with a merger, acquisition, financing, restructuring, or sale of all or part of the business, subject to appropriate safeguards.
We do not sell personal information for monetary consideration. We do not disclose health information for cross-context behavioral advertising.
When you choose to contact or proceed with an independent provider, that provider may process your information under its own privacy policy. You should review the provider’s policy before sending medical records or other sensitive documents.
6. International Transfers
HealTripChina is based in China and serves international users. Your information may therefore be processed in China and in other countries where relevant providers or service providers operate.
Privacy protections in those countries may differ from those in your country. Where required, we will use an appropriate transfer mechanism or other legally recognized safeguard and will provide further information upon request.
7. Cloudflare Turnstile and External Services
Our forms may use Cloudflare Turnstile to distinguish legitimate visitors from automated submissions. Turnstile may process technical information about your browser, device, IP address, and interaction with the challenge. Cloudflare processes that information under its own privacy terms.
Video cards on our website may link to YouTube. We use locally hosted thumbnails so that YouTube is not contacted merely because you open the page. If you click a YouTube link, you leave our website and YouTube’s terms and privacy policy apply.
The website may also link to WhatsApp, Messenger, social networks, provider websites, and other third-party services. We are not responsible for their privacy practices.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining records, resolving disputes, preventing abuse, and complying with legal requirements.
Retention depends on the type and sensitivity of the information, the nature of our relationship with you, legal requirements, and security considerations. When information is no longer needed, we will delete it, anonymize it, or securely isolate it where immediate deletion is not reasonably possible.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. These may include access controls, HTTPS encryption in transit, security monitoring, backups, anti-spam measures, and restricted administrative access.
No website, email, or data transmission can be guaranteed to be completely secure. You should not use ordinary email or general contact forms to send highly sensitive documents unless specifically instructed.
10. Your Rights
Depending on your location and applicable law, you may have rights to:
- request access to personal information we hold about you;
- correct inaccurate or incomplete information;
- request deletion;
- restrict or object to certain processing;
- receive portable data where applicable;
- withdraw consent at any time;
- opt out of direct marketing;
- request information about recipients and international transfers;
- limit certain uses of sensitive personal information; and
- lodge a complaint with a competent privacy or data-protection authority.
California residents may also have rights to know, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal treatment. We do not sell personal information or share it for cross-context behavioral advertising as those terms are defined by the CCPA.
To exercise a privacy right, email healtripchina@gmail.com. We may need to verify your identity. Authorized agents may submit requests where permitted by law, subject to verification of their authority.
11. Marketing
We may send marketing messages only where permitted by law. You may unsubscribe using the link in a message or by contacting us. We may still send necessary service communications, such as responses to an inquiry or security notices.
12. Children
Our services are intended for adults. We do not knowingly collect personal information directly from children under 18 through the website. A parent or legal guardian should submit inquiries concerning a minor.
If you believe a child has provided information without appropriate authorization, contact us so that we can review and, where appropriate, delete it.
13. Automated Decision-Making
We do not use solely automated decision-making to make decisions that produce legal or similarly significant effects concerning users. Security tools may automatically detect suspected spam or abuse, but material inquiries can be reviewed by a person.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The revised version will be posted on this page with an updated date. Material changes may also be communicated by an additional notice where appropriate.
15. Contact Us
For privacy questions or requests:
Shenzhen Zhongyijia Consulting Services Co., Ltd. / HealTripChina
Email: healtripchina@gmail.com
Telephone: +86 135 5220 8683
Address: Room 904, Unit A1, Jiaxin Garden, Longcheng Middle Road, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China
If applicable, you may also lodge a complaint with the data-protection authority in your country or region.